Return & Refund Policy

At Commercecie we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward return and refund process. 

Returns 

  • You may return any unopened and unused product within 14 days of delivery for a full refund. 

  • To initiate a return, please contact our customer support team at info@commercecie.com with your order details. 

  • Once your return is approved, you will receive instructions on how to send the product back. 

Return Shipping Address: 

Commercecie 
10350 NW 55th Street, Sunrise, FL 33351, United States 

Please note: We do not charge any restocking fees. 

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item). 

  • We recommend using a trackable shipping method, as we cannot be responsible for lost return packages. 

Refunds 

  • Once we receive and inspect your returned item, we will process your refund within 3-4 business days. 

  • Refunds will be issued to the original payment method. 

  • No restocking fees apply. 

  • Please note that shipping fees (if any) are non-refundable unless the return is due to our error. 

Non-Returnable Items 

For hygiene and safety reasons, we cannot accept returns for: 

  • Opened or used products 

  • Products damaged due to customer misuse 

Damaged or Incorrect Items 

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@commercecie.com and we will arrange a replacement or refund at no extra cost. 

Questions? 

If you have any questions about our return and refund policy, please reach out to our support team at info@commercecie.com We’re happy to help!